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All tools made in the UK

Crazy Horse Tools operates www.crazyhorsetools.co.uk 
Please read this page carefully before submitting an order to Crazy Horse Tools. The policies on it form part of the contract that you make with Crazy Horse Tools on submitting your order. 


Terms and Conditions
All purchases from Crazy Horse Tools are covered by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your access to and use of our website is conditional on your acceptance of and compliance with the Terms and Conditions and Policies on this page.

Governing Law
These Terms and Conditions shall be governed in accordance with the laws of United Kingdom.

Changes
We reserve the right to modify or replace these Terms and Conditions at any time. By continuing to access or use our website after such revisions become effective you agree to be bound by the revised Terms and Conditions.  

Links To Other Web Sites
Our website contains links to third party websites or services that are not owned or controlled by www.crazyhorsetools.co.uk. Crazy Horse Tools has no control over and assumes no responsibility for the content, privacy policies, or practices of any third party website or service. With your use of our website you acknowledge and agree that Crazy Horse Tools shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content or service available on or through any such website or service. We advise you to read the terms and conditions and privacy policies of any third party website or service that you visit.

Contact Us
If you have any questions about these Terms, please contact us.


 Ordering from Us

  • Orders for our items may be made via our website for despatch via courier, or via telephone, or in person for local collection on our stall at a show or event. 
  • Items are sent by courier and will require a signature on delivery.
  • Items are normally despatched within 7 days of the receipt of the order but may at busy times take a little longer. Please allow up to 30 days for the completion of your order.
  • Orders from outside the UK mainland will incur an additional delivery cost. Please contact us for details. 

Warranty Periods and Coverage
All Zig Zag Hoes purchased from Crazy Horse Tools have the following Warranty periods:

  • A lifetime warranty for the metal hoe head.
  • A three-year warranty for the wooden shaft.

What does the Warranty cover?
The Warranty covers any defect in the material or construction that becomes apparent during the Warranty Period. 

What will we do to correct problems under the Warranty?
Crazy Horse Tools will at its discretion either repair the product at no charge or replace it with a new product.

What does the Warranty not cover?
The Warranty does not cover any damage or breakage as a result of abuse or misuse by the user or damage to the product by animal, insect or climate conditions.

What do you have to do?
To obtain service under the Warranty you must contact us to determine the problem and the most appropriate solution for you.


Return and Refund Policy - Cancelled Orders
Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive your item/s. If your order consists of multiple items that are despatched separately, the 14 days runs from when you receive the last item of the order. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the items back to us. Please note the following: 

  • Your returned item must be sent back to us in the original packaging.
  • Your returned item needs to have the receipt or proof of purchase enclosed with it.

Refunds
You will receive a refund within 14 days of us getting the goods back, or of your providing evidence of having returned the goods (e.g. a proof of postage receipt from the courier or a Post Office), whichever is the sooner. A deduction may be made if the value of the goods has been reduced as a result of your handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. Please note the following: 

  • Any refund will be the sum paid for the item/s and its basic delivery cost of sending you the goods but will not include the cost of any enhanced delivery service which you opted for, e.g. guaranteed next day. 

Shipping | Postage and Packaging
You are responsible for paying for any delivery costs for returning any cancelled order item to us. Such delivery costs are non-refundable.

Address for Returning Goods
Cancelled order items must only be returned to:
Crazy Horse Tools, c/o Tek-Neek (CNC Sheet Metal) Ltd, Unit Q, Ribble Business Park, Blackburn BB1 5RB 


Return and Refund Policy - Defective Items
Each item we despatch is checked manually before despatch, but in the event that you receive an item which is either defective or has been damaged in transit then please contact us within 3 days or its receipt to arrange its return and replacement. Please note the following: 

  • The defective or damaged item must be sent back to us in the original packaging or, if the original packaging is too badly damaged for re-use please contact us for a replacement bag. The original damaged packaging should also be returned to us with the damaged item.
  • The defective or damaged item should have the receipt or proof of purchase enclosed with it.

Shipping | Postage and Packaging
We will reimburse you for the costs for returning any damaged or defective item to us. As our items are larger than those carried by many couriers please contact us for details of which courier to use for the return. 

Address for Returning Goods
Defective or damaged in transit items must only be returned to: 
Crazy Horse Tools, c/o Tek-Neek (CNC Sheet Metal) Ltd, Unit Q, Ribble Business Park, Blackburn BB1 5RB 


Privacy Policy

Information Collection and Use
No personally identifiable information is collected by or stored on our website. Personally identifiable information is only requested once you transfer to our payment handler website [PayPal] to complete your payment. All transmissions between you and the payment handler website are sent under a secure protocol link (https) and are encrypted for your security.

Log Data
Like many site operators, we collect information that your browser sends whenever you visit our website (Log Data). This Log Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use Cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies you may not be able to use some portions of our website.


 

You are encouraged to save a copy of these Terms and Conditions in PDF format for your reference to your device via the link below: